Minustwø Shipping Policy

Last Updated: September 1, 2023

Thank you for shopping with Minustwø. We are committed to ensuring your purchases reach you promptly and in excellent condition. This Shipping Policy provides details about the shipment and delivery of items purchased from minustwo.global

1. Shipping Carrier

All our shipments, especially for orders outside the UK, are handled by DHL via Priority Mail.

2. Shipping Duration

• Europe: Most deliveries to Europe will take approximately 5 to 7 working days after the shipment confirmation.

• Rest of the World: Deliveries to locations outside of Europe will typically take 5 to 10 working days post shipment confirmation.

Please note that these are estimated delivery times, and while we do our best to ensure timely delivery, there may be factors beyond our control that could cause delays.

3. Import Duties

For orders shipped outside the UK, please be aware that your order might be subject to import duties, taxes, and charges which are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

4. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). This will allow you to track your parcel in real time.

5. Damaged or Lost Shipments

Minustwø and DHL are not responsible for packages that are damaged or lost during transit. However, we aim to provide excellent customer service. If you encounter any issues with your shipment, please contact us at support@minustwoglobal.com, and we will do our best to assist you.

6. Contact

For any questions or concerns related to your order or this Shipping Policy, please contact us at: Email: support@minustwoglobal.com